PRIVACY & TERMS . Club Vivanova
SECTION 1 - CLUB EVENTS
Ticket Cancellations / No Show Event Fees
Tickets must be paid in full in advance through the Club Vivanova ticketing portal. In the event that Club Vivanova cancels an event, all guests who have purchased tickets will receive a full refund of the ticket price paid, without any administration or processing deductions. If a guest wishes to cancel their booking, cancellation and refund requests must be submitted in writing to Club Vivanova. Where a refund is approved, a 10% administration and processing fee will be deducted from the ticket price paid, with the remaining 90% refunded to the original payment method. All cancellation and refund arrangements are subject to applicable law, including any mandatory refund rights.
Club Vivanova reserves the right to make reasonable changes to the event location, venue, programme, entertainment, schedule, or service providers due to operational, safety, availability, or logistical reasons. Such changes shall not constitute cancellation or entitle the ticket holder to a refund, provided the overall nature and standard of the event remain substantially equivalent. Tickets are transferable to named guests prior to the event. Where refunds are issued under any permitted circumstance, a 10% administration and processing fee will be deducted.
Right to Deny Event Entry
Club Vivanova reserves the right to deny event entry to any person whose character might adversely affect the club or our events, the attendees or the reputation of the club, whether or not for cause (ticket fees will be refunded accordingly) and also refers to dress code, which is always stated in advance (in this case tickets cannot be refunded if the guest fails to comply with a dress code at the event registration).
Minimum Age Requirement – Strictly 18+
All Club Vivanova events are strictly reserved for guests aged 18 years and over, without exception. Children and minors under 18 are not permitted to attend, even when accompanied by a parent or legal guardian. By purchasing a ticket or registering for an event, attendees confirm that they are at least 18 years of age. Club Vivanova reserves the right to request valid photographic identification and refuse admission to anyone unable to demonstrate compliance with this requirement. No refund will be issued where entry is refused due to failure to comply with this published age restriction.
Complimentary Member Events
Guest-lists for our complimentary member events are managed by the event partners who invest into the set-up of the events. We endeavour to please everyone who RSVPs with an invitation, however the final guest list is always filtered by the sponsoring event partner with a view to capacity and client focus. We reserve the right to limit and filter ticketing if required and free membership ticketing rights are non-transferable to third-parties.
Event Filming & Photography
By booking a ticket and/or attending an event, attendees acknowledge and agree to our terms and conditions and hereby consent to being photographed, filmed, or otherwise recorded as a member of the audience. Such images and recordings are the property of Club Vivanova and may be used by Club Vivanova for lawful purposes, including marketing, promotional, or archival use, in any media now known or hereafter devised. If you do not wish to be photographed or filmed, please inform the organiser in writing prior to the event or upon arrival at the venue so that reasonable efforts can be made to accommodate your request. All event images displayed on this website are the copyrighted property of Club Vivanova and may not be reproduced, shared, or used without the club’s prior consent.
Business Introduction Waiver
Club Vivanova and/or Mitton International Wines GmbH do not hold any financial services licence or financial advisers licence or capital markets services licence and do not offer investment advice or any other financial services to any person. Club Vivanova and/or Mitton International Wines GmbH do not sell, or offer to sell, any securities. Any information provided by Club Vivanova and/or Mitton International Wines GmbH during any event is not intended to be advice in relation to an investment in securities. Any investor / partner intending to pursue investments / partnerships with entities introduced to them through Club Vivanova and/or Mitton International Wines GmbH does so at their own risk and is solely responsible for obtaining (and should obtain) their own independent legal, financial, accounting and other professional advice.
Commissions / Referral Fees
Club Vivanova is a virtual club that organises gourmet wine experiences across Europe and in the UK and is a platform that does not profit financially through commissions or referral fees from business connections that are made in conjunction with our event experiences.
Dogs
Dogs are prohibited at all Club Vivanova events. This decision is made ethically (and seeing as we are serving alcohol at our events) for 1. the protection of and in respect to our attendees, 2. for hygienic reasons as our events are mostly food-oriented and 3. for the animal’s welfare, should there be any issues with other attendees or location employees.
Fashion Shows and Musical Entertainment
Club Vivanova is not a fashion / music brand and does not directly host fashion shows or musical entertainment, these are both managed as external services, but included into the event itinerary and the ticketing price.
SECTION 2 - CLUB MEMBERSHIP
Automated Membership Renewal
Club Vivanova offers Individual Membership at €150 per year, Corporate Partnership at €450 per year and Platinum Partnership at €950 per year. All memberships and partnerships are valid for 365 days from the date of activation and renew automatically each year using the registered payment method unless cancelled by written notice to membership@clubvivanova.com before the next renewal date. Cancellation may be requested at any time and will take effect at the end of the current paid membership period. Membership and partnership fees already paid are non-refundable except where required by applicable law.
Complimentary Member Events
Guest-lists for our complimentary member events are managed by the event partners who invest into the set-up of the events. We endeavour to please everyone who RSVPs with an invitation, however the final guest list is always filtered by the sponsoring event partner with a view to capacity and client focus. We reserve the right to limit and filter ticketing if required and free membership ticketing rights are non-transferable to a third-party.
Individual Membership Welcome Wines
New Individual Members receive a one-time complimentary welcome gift of three selected premium wines (retail value €75), with a stated retail value of €75, subject to delivery eligibility and applicable shipping restrictions. This welcome gift is provided once upon initial membership activation and is not repeated automatically upon annual renewal. Corporate and Platinum Partnerships do not include complimentary wine deliveries. Eligible wine deliveries are arranged through our designated courier service. Members are responsible for providing accurate delivery information and accepting or collecting their shipments. Undelivered or uncollected shipments may not be eligible for complimentary resending.
Right to Refuse and Terminate Partnerships / Membership
Club Vivanova reserves the right to review and approve all membership and partnership applications. Applications may be declined at our discretion, in which case any fees paid will be refunded in full. Club Vivanova also reserves the right to suspend or terminate a membership or partnership where a member or partner breaches our terms and conditions, engages in inappropriate or unlawful conduct, or acts in a manner that may adversely affect the club, its members, partners, events or reputation. Where termination results from a serious breach or misconduct, membership and partnership fees will not be refunded, except where required by applicable law. Where Club Vivanova terminates a membership or partnership for reasons unrelated to the member's or partner's conduct, a proportionate refund of the unused membership period will be provided.
SECTION 3 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Club Vivanova processes personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), where applicable. Personal information is used for legitimate business and contractual purposes and may be shared with authorised service providers where necessary to administer memberships, process payments, arrange deliveries, manage events and provide agreed services, subject to applicable data protection requirements.
SECTION 4 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
You may at any time withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information by contacting us by email at contact@clubvivanova.com. You may also unsubscribe from our mailing services by following the "unsubscribe" link located at the bottom of each of our email invitation communications.
SECTION 5 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 6 - PAYMENT PLATFORMS (Tickets and Membership)
Our event ticket sales and membership renewals are hosted on Stripe and Moonclerk through Mitton International Wines GmbH in Berlin. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through the Stripe and Moonclerk secure data storage systems, databases and the general Stripe and Moonclerk applications. They store your data on a secure server behind a firewall.
Event Ticket Payment (Stripe)
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data on our payment system through Mitton International Wines GmbH in Berlin. Credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Membership Fee Payment, Renewal and Membership Cancellation (Moonclerk)
Membership and partnership payments are processed securely through MoonClerk and Stripe on behalf of Mitton International Wines GmbH. All memberships and partnerships renew automatically every 365 days unless cancelled before the next renewal date. Renewal payments are charged using the registered payment method. Members and partners may cancel future renewals at any time by emailing membership@clubvivanova.com. Cancellation does not affect membership benefits during the remaining paid term. Payment information is handled securely by our authorised payment service providers in accordance with their applicable security and privacy standards.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Stripe's Privacy and Terms and Moonclerk's Terms of Service or Moonclerk's Privacy Policy.
SECTION 7 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 8 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 9 - COOKIES
We use cookies and similar technologies to run this website and help us understand how you use it so we can make the site more user-friendly.
SECTION 10 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority and consent in your country of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 11 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 12 - IMAGE COPYRIGHT
All images displayed on this website are the copyrighted property of Club Vivanova and may not be reproduced, shared, or used without the club’s prior consent.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at the address below or by mail at events@clubvivanova.com.
TRADEMARK & OWNERSHIP
Club Vivanova is a Registered Trademark in Monaco 2019 (19.00353) and in the UK 2020 (UK00003436360) and is virtually branded as a subsidiary of Mitton International Wines.
Contact Club Vivanova
contact@clubvivanova.com
Updated October 2026
